Contact us
Email hello@clubgael.com. We reply within 2 working days, usually sooner.
If you're worried about a child's safety, don't wait for an email reply. Contact your club's Children's Officer, or call 999 / 112 in an emergency. See our safeguarding page.
What to include
To help us sort it out quickly, please tell us:
- Your name and your club's name;
- The email address you use to sign in;
- Whether you're using the iPhone app, Android app or website, and your phone model if it's the app;
- What happened and what you expected to happen;
- A screenshot if you can.
Please never send us your password or card details. We will never ask for them.
Questions for your club
Your club runs its own app. For things like team selection, fees and refunds, membership, or getting a role (such as coach) added to your account, please contact your club's officers first.
Delete your account
- In the app: go to Profile → Delete account and confirm.
- By email: email hello@clubgael.com from the address you sign in with, and tell us your club's name. We'll confirm when it's done.
Deleting your account removes your account and profile. Our Privacy Policy explains what may be kept and why.
Common questions
I can't sign in.
Use the email address your club has for you and your password. If you've forgotten your password, use the password reset option on the sign-in screen and check your email (and spam folder), or email us.
I'm not getting notifications.
Check that notifications are turned on for the app in your phone's Settings, and that you're signed in. If you've changed phone, sign in again on the new phone.
How do I add my child?
Parents and guardians add and manage their children's profiles in the app. If you can't see the option, ask your club to check your account is set up as a parent or guardian.
Where do I pay club fees?
In the app, through your club's own Stripe account. Card details go to Stripe, not to ClubGael. For refunds, contact your club.
How does my club get ClubGael?
Clubs can try it free for 7 days, then go live with no monthly charge and no contract: ClubGael takes 2.75% + 10p2.75% + 10c per online payment (minimum 35p45c), card fees included. Payments taken in person or outside the app aren't charged. Start a free preview.
More questions about ClubGael for clubs are on our main FAQ. See also our Privacy Policy, Terms of Use and Safeguarding pages.